2:06 PM
Please be aware that a fiber cut between 165 Halsey and Parsippany has taken down our primary internet carrier. We are presently sending traffic over our secondary back up carrier and services are running, albeit slower than normal. We understand many subscribers are working at home and this has strained our bandwidth utilization. We are diligently working to re-route our traffic to spread the bandwidth load to a third source. We anticipate this work will be done in 45 minutes and at that time speeds will increase. Thank you for your patience.
5:27 PM
The fiber cut was found in Parsippany about 6.5 miles away from the carrier’s hub. The repair team will be at the location in 30 minutes and we anticipate it could take up to four hours for them to complete fixing the fiber.
Presently internet traffic is working on two of our redundant connections, one through our secondary carrier via microwave and the other via fiber on the street. Our engineering team has done their best to load share the bandwidth between the two back up circuits. At this time, reduced bandwidth should be available for all of our subscribers. Low bandwidth activities like email or basic web browsing should function normally but high bandwidth activities like HD streaming and online gaming will have slower than normal buffering times and potentially high latency.
We will update you when the issue is resolved and your normal bandwidth is restored. Thank you for your patience.
Please be advised that you may experience some Video service interruption due to our upstream provider engaging in maintenance and repair on a fiber cable that was damaged by steam in Manhattan.
Date – Time: Monday, November 25th, 2019 at 11:00 pm EST and Tuesday, November 26th, 2019 at 4:30 am EST. Expected Downtime: Up to 5.5 hours
Please note that only a portion of the channels will be affected. List of unaffected channels:
Channels
1042 Golden Eagle Broadcasting
317 CNN HD
590 CNN International
288 HLN
422 MLB Network HD
425 NBA HD TV
219 Home & Garden Television HD (HGHD)
561 ReelzChannel
160 HSN HD
321 Turner Network TV HD
322 truTV HD
320 TBS HD
424 Turner Classic Movies HD
316 Cartoon Network HD
260 Hallmark Channel HD
601 EVINE Live HD
275 Fuse
909 HDNet Movies
564 NASA TV HD
662 Daystar Television Network
581 BYU-TV
661 Christian Television Network
589 CNN en Español United States
331 HBO HD
332 HBO 2 HD
335 HBO Signature HD
334 HBO Comedy HD
333 HBO Family HD
336 HBO Zone HD
337 HBO Latino HD
338 CineMAX HD
339 MoreMax HD
340 ActionMAX HD
344 5 StarMAX HD East
342 MovieMax HD
341 ThrillerMAX HD
343 MaxLatino HD
1061 OuterMAX HD
866 TV Games Network
621 Outside Television HD
821 ESPN Goal Line & Buzzer Beater HD
776 TV Games Network 2
562 ONE World Sports HD
1141 MLB Network Strike Zone HD
404 YES HD
481 MSG HD Zone 1
861 MSG Plus HD Zone 1
862 MSG2 HD
863 MSG2 Plus HD
865 MSG Zone 2 HD
864 MSG Zone 3 HD
584 Cable News Network
588 HLN
641 MLB Network
703 Home & Garden Television
890 HSN
582 Turner Network TV
587 truTV
585 Turner Broadcasting System
586 Turner Classic Movies
583 Cartoon Network
297 ION Network
908 EVINE Live
1121 YES SD
21 WCBSDT (WCBS-DT)
430 UniMas
319 WNBCDT (WNBC-DT)
365 WNYW
367 WABC
382 WWOR TV Channel 9 (Local New York)
437 WPIXDT (WPIX-DT)
432 PBS
431 Univision
435 Telemundo
427 NJTV HD
381 COZI TV
385 Live Well
384 Decades
383 TitanTV
428 Bounce TV
429 Heroes & Icons
438 Antenna TV
439 tHIS
441 qubo
462 ESCAPE
463 Grit
461 getTV
802 ION Network
436 TeleXitos
433 Vme Kids
Please be advised that you may experience some Video service interruption due to our upstream provider engaging in maintenance and repair on a fiber cable that was damaged by steam in Manhattan.
Date – Time: Monday, November 25th, 2019 at 11:00 pm EST and Tuesday, November 26th, 2019 at 4:30 am EST.
Expected Downtime: Up to 5.5 hours
Please note that only a portion of the channels will be affected. We will follow up on Monday with a list of unaffected channels. We apologize for any inconvenience that you may experience. Should you have any concerns, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.tan.
We are currently experiencing a service interruption our engineers currently investigating the situation.We will continue to update this page as we find out more information.
As of 5:50pm Lightpath (our upstream provider) had yet another outage. We understand that these outages are cumbersome on our subscribers and have been working to eliminate them.
As of 6:25pm we were able to reroute traffic to an alternative provider, restoring services. Be advised in order to make this change quickly several subscribers needed to have a double NAT. This may affect some online gaming or VPN services. We will revert the NAT changes once the incoming circuit from Lightpath is restored.
As of 11:55am 7/11/2019 circuit from Lightpath is restored.
If your service is not working please reboot your CPE.
Should you have any concerns or questions, kindly contact customer support at 201-763-5100 or CustomerSupport@goldcoastbroadband.com.
Date – Time: Friday July 19th, 2019 between 12:01 am through 6:00 am EDT.
Please be advice that you may experience some service interruption due to our upstream provider performing a fiber maintenance to replace damaged fiber in Millburn, New Jersey. We value your business and care about your satisfaction.
Should you have any concerns or would like details about our plans and risk mitigation, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.
Date – Time: Saturday July 13th, 2019 between 12:01 am through 6:00 am EDT. Expected Downtime: Up to 30 minutes. Expected Downtime: Up to 30 minutes.
We apologize for any inconvenience that you may experience, our upstream provider will be conducting maintenance which includes performing a reboot of their edge equipment. We value your business and care about your satisfaction. Please be advised that during this maintenance window you may experience a short downtime.
Should you have any concerns or would like details about our plans and risk mitigation, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.
We are currently experiencing a service interruption our team responded to at 6:46 pm. Our engineers have reviewed the status of the GCB network and determined that the outage is a result of our upstream provider. We are currently communicating with them to find out the cause of the issue and an ETA of repair. We will continue to update this page as we find out more information.
Additionally, improvements in the GCB network involving BGP on this fiber up-link are in the works and we will be releasing the notes on these upgrades once the outage is resolved.
8:46 pm Update: Currently repair teams have been dispatched to the Lightpath Head End in Newark. They are equipped with OTDR and prepared to splice and repair the fiber lines tonight if necessary.
10:30 pm Update: The repair team is at the Lightpath Head End in Newark. They shooting light through the fiber and searching for the break.
11:20 pm Update: No news from the repair team. The good news is that our engineering team has successfully redirected several subscriber IPs to our alternate carrier and has confirmed the restoration of services. Our team is now scripting the changes so that we can apply the Layer 2 config changes to all CPE’s (on premise equipment) remotely. Over the next hour all of our subscribers with dynamic IPs (more than 90% of the network) should be restored, it will take longer for those with static IPs.
3:51 am: Fiber team was able to roll the circuit to spare fibers by-passing the fiber cut.
We want to inform you that from February 28 through March 9 predicted sun outages will affect some of our cable channels. These outages are caused by a phenomenon called a “solar satellite interference.” These brief outages occur when the sun passes directly behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outages. This may manifest itself in a temporary disruption of services and/or pixelization.
Additionally we want to inform you that the uplink site for Outdoor Channel, Sportsman Channel and World Fishing Network is conducting generator maintenance on Monday, March 4, 2019, April 1,2019 and May 6, 2019 from 10:00am MT to 11:00am MT. We do not anticipate any impact to channel services during these maintenance operations. In the event you experience any defect with our Network signals please let us know as soon as possible.
