Welcome to Gold Coast Broadband

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Power outage, Troubleshooting StepsMonday August 27, 2018

Internet Please check if you can see your Wifi SSID (name), if you are currently using a GCB router you should be able to see the 2.4 GHz and 5GHz bands. Try to connect to each one. If this doesn’t work reboot the router. To do so, unplug the power cord from the wall outlet, ... Read more...

Scheduled Maintenance November 9th at 1 am.Wednesday November 7, 2018

To our subscribers, On November 9th at 1 am, we are performing maintenance to our client distribution switches. These particular switches services approximately 16 homes in the brownstones, 5 in 123 River, 16 homes in the limestone, 16 apartments in 9 Regent, and 16 apartments in 30 Regent. We anticipate the work will take a ... Read more...

Network Fiber Restoration Maintenance For TV serviceTuesday October 30, 2018

Service Affecting Date – Time: Tuesday November 6th, 2018 between 12:01 am through 06:00 am EDT. Expected Downtime: Up to 2 hours. We apologize for any inconvenience that you may experience. We value your business and care about your satisfaction as an customer. Although we take every precaution not to interrupt services, any maintenance activity ... Read more...

Minor internet outage:Friday October 5, 2018

At 11:40 pm a construction vehicle damaged a fiber line in Newark, NJ. At 11:50 pm our engineering team responded to the issue. The problem was quickly diagnosed and resolved by 2:30 am. All services are up and running.

TV service interruptionTuesday October 2, 2018

An accident caused a major fiber circuit feeding Jersey City to go down. This will affect some (not all) of our channels, creating a interruption in service. Internet and voice services are not affected. Current status: Lightpath and Verizon on site, working in a Verizon manhole to restore services. They have not provided an ETA ... Read more...

Cable TV Outage of Premium ChannelsFriday June 22, 2018

Our cable TV network is experiencing an outage of certain Premium channels due to a major fiber cut in our provider’s network. We are following up with our provider, their most recent report is the problem have been referred out to their Fiber crew to find and correct the fiber break point. Unfortunately they are ... Read more...

Scheduled Maintenance June 28th at 2 am.Thursday June 21, 2018

To our subscribers, On June 28th at 2 am, we are performing an update to our video switch. We anticipate the work and resulting planned outage will take a maximum of 1 hour to perform. To ensure uptime, stability of the platform, and minimize subscriber impact we are performing this update at a time we know has the lowest ... Read more...

Samsung TVFriday June 15, 2018

Samsung has acknowledged they are currently having some connectivity issues with the models of TVs manufactured from 2013 and below. Below is the list of models being affected. UN**F UN**FH UN**EH UN**ES UN**D These models are currently not working. Samsung advised to wait for 24~48 hrs. for a resolution.

The goal of this website is to provide our visitors with an easy way to learn about our services. Additionally, we’ll update you here with company and network announcements.Monday February 26, 2018

We are delighted to officially announce the launch of our 24/7 call center. We’ve taken a major step forward in improving communications with our customers and promise to deliver an around the clock escalation system. All calls will receive immediate tier one support. If issues persist, a ticket will be opened and followed up on by escalated levels of ... Read more...