To our subscribers,
On July 24th at 2 am, we are performing maintenance to our client distribution switches.
Network Updates
Network Updates
Cable TV Outage of Premium Channels – RESOLVED
The fiber cut which caused the outage of some Premium channels was resolved last night by our circuit provider.
All channels were confirmed working properly.
We recommend our clients to reboot their cable boxes in the event of any issues.
Cable TV Outage of Premium Channels
Our cable TV network is experiencing an outage of certain Premium channels due to a major fiber cut in our provider’s network.
We are following up with our provider, their most recent report is the problem have been referred out to their Fiber crew to find and correct the fiber break point.
Unfortunately they are unable to provide an ETA at this time.
Should you have any concerns or would like more details, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.
Kind regards,
Network Team.
Scheduled Maintenance June 28th at 2 am.
To our subscribers,
On June 28th at 2 am, we are performing an update to our video switch. We anticipate the work and resulting planned outage will take a maximum of 1 hour to perform. To ensure uptime, stability of the platform, and minimize subscriber impact we are performing this update at a time we know has the lowest subscriber utilization.
Samsung TV
Samsung has acknowledged they are currently having some connectivity issues with the models of TVs manufactured from 2013 and below.
Below is the list of models being affected.
UN**F
UN**FH
UN**EH
UN**ES
UN**D
These models are currently not working.
Samsung advised to wait for 24~48 hrs. for a resolution.
FBI Public Service Announcement: FBI Alert Number I-052518-PSA
The FBI is asking everyone to reboot their routers immediately. In a public service announcement the FBI explains that it’s hoping that your actions will help the US government destroy a botnet before a Russian hacking group, Sofacy, can harden the malware’s defenses.
The goal of this website is to provide our visitors with an easy way to learn about our services. Additionally, we’ll update you here with company and network announcements.
We are delighted to officially announce the launch of our 24/7 call center. We’ve taken a major step forward in improving communications with our customers and promise to deliver an around the clock escalation system. All calls will receive immediate tier one support. If issues persist, a ticket will be opened and followed up on by escalated levels of technicians and engineers. We know our fiber optic services deliver premium access to internet and cable content at speeds faster than most desktops can process. So, our continued goal will be to improve our communication with current and potential subscribers.
Kind Regards
Gold Coast Broadband Team!
