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6/3/2019 Subscriber Outage – 3:51 AM Update 06/04 Service restored

We are currently experiencing a service interruption our team responded to at 6:46 pm. Our engineers have reviewed the status of the GCB network and determined that the outage is a result of our upstream provider. We are currently communicating with them to find out the cause of the issue and an ETA of repair. We will continue to update this page as we find out more information.

Additionally, improvements in the GCB network involving BGP on this fiber up-link are in the works and we will be releasing the notes on these upgrades once the outage is resolved.

8:46 pm Update: Currently repair teams have been dispatched to the Lightpath Head End in Newark. They are equipped with OTDR and prepared to splice and repair the fiber lines tonight if necessary.

10:30 pm Update: The repair team is at the Lightpath Head End in Newark. They shooting light through the fiber and searching for the break.

11:20 pm Update: No news from the repair team. The good news is that our engineering team has successfully redirected several subscriber IPs to our alternate carrier and has confirmed the restoration of services. Our team is now scripting the changes so that we can apply the Layer 2 config changes to all CPE’s (on premise equipment) remotely. Over the next hour all of our subscribers with dynamic IPs (more than 90% of the network) should be restored, it will take longer for those with static IPs.

3:51 am: Fiber team was able to roll the circuit to spare fibers by-passing the fiber cut.

Best,

The Gold Coast Team

9 thoughts on “6/3/2019 Subscriber Outage – 3:51 AM Update 06/04 Service restored

  1. Any updates on this ? Internet is acting funny since two days . We had issues during office hours yesterday . And there is no connectivity today.

    • We have been informed that the issue is due to a fiber cut and that the repair crew will be on location by 10 pm at the latest. At that time we will have a better understanding of the root cause of the issue and will be able to relay an ETR (estimated time of repair).

      Regarding your internet acting funny, once we have restored network wide connectivity we will follow up with your on premise equipment.

      -The Gold Coast Team

  2. Understand the fault is with the upstream provider (again) however they seem to have frequent issues with cut fibers. Last one was only earlier this year

    Any thought on having some redundancy or a backup providers? Even a non-profit I’ve worked at many years ago had a backup provider.

    • Yes. After the last time this occurred GCB signed up for a redundant provider, Cogent. Over the past few months a milimeter wave link was established between the GCB NOC and a Cogent POP. This link is currently active, but we did not pass traffic yet because we are still coordinating with Lightpath and Cogent to advertise each other’s IP blocks across each link so that in the event of an upstream outage, the network has dynamic fail over.

      Presently, GCB engineers are racing the Lightpath fiber technicians to restore your service. The emergency plan is to reroute subscriber IPs over Cogent’s internet circuit. To make this happen it will take several steps and service will be restored for groups of subscribers based on their current DHCP configurations.

      -The Gold Coast Team

    • The technicians are onsite shooting light through the fiber. They have not found the break yet.

      -The Gold Coast Team

    • We anticipate your services will be restored by the morning.

      11:20 pm Update: No news from the repair team. The good news is that our engineering team has successfully redirected several subscriber IPs to our alternate carrier and has confirmed the restoration of services. Our team is now scripting the changes so that we can apply the Layer 2 config changes to all CPE’s (on premise equipment) remotely. Over the next hour all of our subscribers with dynamic IPs (more than 90% of the network) should be restored, it will take longer for those with static IPs.

      -The Gold Coast Team

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