Welcome to Gold Coast Broadband

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FAQ’s

General

We are not responsible to the subscriber for self-inflicted service disruptions, including but not limited to improperly wired connections, configuration changes, physical damage, or interfering equipment. If during an appointment our technician determines service was not disrupted or was disrupted as a result of subscriber activity, the subscriber will be charged $60 for the appointment.

Also charges will apply if equipment is not returned on time and in good condition.
Please see below for pricing:

$25 Remote
$25 each for HDMI & network cables
$40 HD Cable box
$60 DVR Cable box
$100 CPE

Customer Support Desk: 201-763-5100
E-mail: Customersupport@goldcoastbroadband.com

Our normal office hours are Monday – Friday from 8:00am – 4:30pm EST.
Tech appointments available Mondays, Tuesdays, Thursdays and Fridays from 8:30 am – 4pm EST, and Wednesday’s from 12-pm – 7:00-pm EST

Beeping from the closet is due to the Battery Backup being low. Hit the “Alarm Silence” button on the front to silence it for 24 hours until a technician can come out to take care of it. Please contact customer support at Customersupport@goldcoastbroadband.com and they will get in touch with you shortly to set up an appointment.

Please send an email to  Billing@goldcoastbroadband.com they will send you your credentials for the bill center. That email will have the directions on how to log in.

Please send an email to Billing@goldcoastbroadband.com requesting the cancellation; please include name, account ID and address.

Yes, if you have TV service. Please return all equipment to Gold Coast Broadband at 285 Grand street. This includes any cable boxes, wires and remotes. If the equipment is not returned, fees will apply.

Internet/Wi-fi

Try unplugging the router from power for 2 minutes and reconnect.

WiFi/Wireless equipment that uses the 2.4 Gigahertz (GHz) radio frequency band (unregulated open band) may occasionally be susceptible to interference due to contending signals generated from cordless phones, microwaves, intercoms, wireless cameras, Bluetooth, etc., therefore it is recommended to use the 5 GHz band instead.

Please test your connectivity performance after switching to the 5GHz band, or we can gladly set up a dispatch to ensure all equipment is using the 5GHz band.

Be aware that even on the 5Ghz band, WiFi speeds will not be as fast as with a wired network connection due to inherent limitations on wireless technology. WiFi is subject to a lot more interference (thus lower signal quality which results in lower connection speed) than a wired network connection.

Also with WiFi, there’s a bit more of a delay when signals travel back and forth between a WiFi device and the wireless router. With a wired network connection, there’s much less latency. If you want better quality streaming or if you’re a gamer, a wired network connection will be the way to go.

In summary, WiFi is obviously more convenient, but if you want a more reliable connection with faster speed and no interference problems, a wired network connection is the most reliable option.

Yes, you could use your own router upon installation; however, the advantage to using our equipment is an advanced level of support. If something happens to a piece of our equipment, we will cover the cost of repair or replacement.

If your personal equipment is found experiencing problems, unfortunately service call fees may apply. You will also be responsible for the configuration and maintenance of your router.

Try to reboot the wireless router by disconnecting from power for one minute and reconnecting. Reboot devices as well in order to refresh the internal IP. If the problem persists, please contact Customer Service to schedule an appointment.

TV/Cable Box

1. Make sure the TV is on the correct input and the wires are properly connected.
2. Try restarting the box by unplugging from power for 1 minute.
3. Make sure the network cable is plugged into TV keystone (yellow wall jack)

‘No signal’ means there is no signal between the TV and the cable box. Please check the wires behind the TV and cable box. Usually it is the HDMI cable. Also make sure cable box light is blue (for HD or DVR).

Poor signal quality could be due to many factors including; nationwide or internal broadcast issues or equipment wear and tear.

If cable service is freezing, it could be a number of things. Try to disconnect the cable box from power for one minute and reconnect. If there’s no response, please contact Customer Service to schedule an appointment.

Please bring your remote to our office on 285 Grand Street, Jersey City during normal business hours. We will check it and change if is needed, the cost to replace it $25 per remote with the exception of faulty controls.

Make sure to first press/select the STB button on the remote. If it still doesn’t react, reboot the STB from power.

Press the Guide button until, next to the TV icon says “ ALL”

Voice/Phone

1. Make sure the base has power (plugged into a live outlet).
2. Make sure the phone line is plugged into the phone base and voice keystone (blue wall jack).
3. Make sure that you are pressing 1 to dial out.