To our subscribers,
On June 28th at 2 am, we are performing an update to our video switch. We anticipate the work and resulting planned outage will take a maximum of 1 hour to perform. To ensure uptime, stability of the platform, and minimize subscriber impact we are performing this update at a time we know has the lowest subscriber utilization.
Additionally, should the upgrade go as planned, we will also use this window to upgrade the hardware on one of our distribution switches. This particular switch services approximately 50 homes in the brownstones, 50 homes in the limestone, 35 apartments in 9 Regent, and 35 apartments in 30 Regent. This upgrade should not affect services and we’ve verified our plans with the manufacturer to confirm the proper course of action. In the unlikely case we run into a problem, we will have spare hardware on site and personal on call.
Should you have any concerns or would like more details about the planned upgrades, kindly contact customer support at 201-763-5100 or Customersupport@