Dear Costumers:

2:06 PM
Please be aware that a fiber cut between 165 Halsey and Parsippany has taken down our primary internet carrier. We are presently sending traffic over our secondary back up carrier and services are running, albeit slower than normal. We understand many subscribers are working at home and this has strained our bandwidth utilization. We are diligently working to re-route our traffic to spread the bandwidth load to a third source. We anticipate this work will be done in 45 minutes and at that time speeds will increase. Thank you for your patience.

5:27 PM
The fiber cut was found in Parsippany about 6.5 miles away from the carrier’s hub. The repair team will be at the location in 30 minutes and we anticipate it could take up to four hours for them to complete fixing the fiber.

Presently internet traffic is working on two of our redundant connections, one through our secondary carrier via microwave and the other via fiber on the street. Our engineering team has done their best to load share the bandwidth between the two back up circuits. At this time, reduced bandwidth should be available for all of our subscribers. Low bandwidth activities like email or basic web browsing should function normally but high bandwidth activities like HD streaming and online gaming will have slower than normal buffering times and potentially high latency.

We will update you when the issue is resolved and your normal bandwidth is restored. Thank you for your patience.

Best Regards,
Gold Coast Broadband