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Why is my internet speed so poor?

WiFi/Wireless equipment that uses the 2.4 Gigahertz (GHz) radio frequency band (unregulated open band) may occasionally be susceptible to interference due to contending signals generated from cordless phones, microwaves, intercoms, wireless cameras, Bluetooth, etc., therefore it is recommended to use the 5 GHz band instead.

Please test your connectivity performance after switching to the 5GHz band, or we can gladly set up a dispatch to ensure all equipment is using the 5GHz band.

Be aware that even on the 5Ghz band, WiFi speeds will not be as fast as with a wired network connection due to inherent limitations on wireless technology. WiFi is subject to a lot more interference (thus lower signal quality which results in lower connection speed) than a wired network connection.

Also with WiFi, there’s a bit more of a delay when signals travel back and forth between a WiFi device and the wireless router. With a wired network connection, there’s much less latency. If you want better quality streaming or if you’re a gamer, a wired network connection will be the way to go.

In summary, WiFi is obviously more convenient, but if you want a more reliable connection with faster speed and no interference problems, a wired network connection is the most reliable option.

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