We are currently experiencing a service interruption as of 12:22pm. Due to the extreme cold, a major outage is affecting Jersey City and Lower Manhattan. Our team is working with our outside provider to resolve it.

We’ve been told there is a major fiber break. Our entire team is working and currently waiting for our outside provider to finish their repairs. They’ve promised us a maximum of 4 hours of no internet service.

To our subscribers,

This is to inform you that we will be performing a proactive maintenance to our equipment.
In order to complete this work your services will be impacted for approximately 30 minutes.
To ensure up-time, stability of the platform, and minimize subscriber impact we are performing this update at a time we know has the lowest subscriber utilization. Friday December 7th, 2018 between 12:01 am – 06:00 am EST.
We apologize for any inconvenience you may experience. We value your business and care about your satisfaction as an customer. Although we take every precaution not to interrupt services, any maintenance activity can result in an unexpected failure which has the potential to affect your service beyond the impact stated above. Please be assured that we are committed to providing your business with constant and reliable service.

Should you have any concerns or would like more details about the planned upgrades, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.

Kind regards,
Network Team

To our subscribers,
On November 9th at 1 am, we are performing maintenance to our client distribution switches.

These particular switches services approximately 16 homes in the brownstones, 5 in 123 River, 16 homes in the limestone, 16 apartments in 9 Regent, and 16 apartments in 30 Regent. We anticipate the work will take a maximum of 1 hour to perform.

This maintenance will affect services and we’ve verified our plans with the manufacturer to confirm the proper course of action. In the unlikely case we run into a problem, we will have spare hardware on site and personal on call.

To ensure uptime, stability of the platform, and minimize subscriber impact we are performing this update at a time we know has the lowest subscriber utilization.

Should you have any concerns or would like more details about the planned upgrades, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.

Kind regards,
Network Team

Service Affecting
Date – Time: Tuesday November 6th, 2018 between 12:01 am through 06:00 am EDT.

Expected Downtime: Up to 2 hours.

We apologize for any inconvenience that you may experience. We value your business and care about your satisfaction as an customer. Although we take every precaution not to interrupt services, any maintenance activity can result in an unexpected failure which has the potential to affect your service beyond the impact stated above. Please be assured that we are committed to providing your reliable service.

Should you have any concerns or would like more details about the planned upgrades, kindly contact customer support at 201-763-5100 or Customersupport@goldcoastbroadband.com.

At 11:40 pm a construction vehicle damaged a fiber line in Newark, NJ. At 11:50 pm our engineering team responded to the issue. The problem was quickly diagnosed and resolved by 2:30 am. All services are up and running.

An accident caused a major fiber circuit feeding Jersey City to go down. This will affect some (not all) of our channels, creating a interruption in service.

Internet and voice services are not affected.

Current status: Lightpath and Verizon on site, working in a Verizon manhole to restore services. They have not provided an ETA for repair.

Internet
Please check if you can see your Wifi SSID (name) if you are currently using a GCB router you should be able to see the 2.4 GHz and 5GHz bands. Try to connect to each one. If this doesn’t work reboot the router. To do so, unplug the power cord from the wall outlet, wait 30 seconds and plug the cord back in. It makes take up to 5 minutes for the router to power back up and obtain an IP address.

Television
Try switching the cable box OFF wait one minute and power ON again. Check if the 3 cables at the back of cable box (HDMI, Ethernet and Power) are plugged in properly. You should see a blue light on the cable box when it’s turned on. If you can see a digital clock on the DVR your services should work. If the cables are plugged in properly. Next, try double checking the HDMI source on your TV so it matches the cable box. If you are directed for an activation code, please enter the phone number associated with your account.

Note: If you remove wires, make sure to reconnect to the same ports that were in originally!

Further Trouble Shooting (often the cause if all services are down)
Please access to your closet, and look for your IMG (see 2 pictures below). It is the white box located in your closet and labeled “ Allied Telesis”. Disconnect the black power cord underneath the IMG, wait one minute and plug it back in. It can take up to 3 minutes for the device to reboot and light’s to start blinking. This indicates you should check your services. If you have a device in your closet that does not look like this photo, please call into support.