We are currently experiencing a service interruption our team responded to at 6:46 pm. Our engineers have reviewed the status of the GCB network and determined that the outage is a result of our upstream provider. We are currently communicating with them to find out the cause of the issue and an ETA of repair. We will continue to update this page as we find out more information.

Additionally, improvements in the GCB network involving BGP on this fiber up-link are in the works and we will be releasing the notes on these upgrades once the outage is resolved.

8:46 pm Update: Currently repair teams have been dispatched to the Lightpath Head End in Newark. They are equipped with OTDR and prepared to splice and repair the fiber lines tonight if necessary.

10:30 pm Update: The repair team is at the Lightpath Head End in Newark. They shooting light through the fiber and searching for the break.

11:20 pm Update: No news from the repair team. The good news is that our engineering team has successfully redirected several subscriber IPs to our alternate carrier and has confirmed the restoration of services. Our team is now scripting the changes so that we can apply the Layer 2 config changes to all CPE’s (on premise equipment) remotely. Over the next hour all of our subscribers with dynamic IPs (more than 90% of the network) should be restored, it will take longer for those with static IPs.

3:51 am: Fiber team was able to roll the circuit to spare fibers by-passing the fiber cut.

Best,

The Gold Coast Team