Security

Gold Coast Broadband takes the security of its customers very seriously and takes all possible steps to ensure the safest and most secure environment for all site users. Below you will find information important for your security on this website and throughout the Internet.

Phishing

Phishing is the illegal practice of sending deceptive email messages with links to websites that look to be genuine. "Phishers" do this to trick users into disclosing sensitive personal information, such as credit card and bank account information.

What phishers want

Phishers seek private information so they may gain access to your important accounts at banks, credit card or other companies, and can even establish new accounts in your name. The data they seek includes:

Username
Password or PIN
Credit card validation (CCV) code
ATM/debit or credit card number
Social Security Number (SSN)
Bank account number

Gold Coast Broadband will never ask you to provide sensitive information like the kind listed above through email. If this information is required from you, we will always contact you directly or direct you to our website through an email.

Identify phishing emails

Below is a list of signs that may be a sign of fraudulent emails .

The email sender is pressuring you to act quickly to avoid a negative impact on your account, such as being charged a fee or having your account suspended.
The email contains obvious spelling and errors and/or grammatically incorrect language. These errors help phishers avoid spam filters many Internet providers use.
There's an attachment which, when opened, may release a dangerous virus. Gold Coast Broadband will never send you email with attachments. If you receive a message that appears to be from Gold Coast Broadband that includes an attachment, delete this email immediately and do not open it.
Links in the website contain all or part of a real company's name. Clicking on these links may take you to fraudulent websites or pop-up windows that ask you to provide, update or confirm sensitive personal information.

While emails from Gold Coast Broadband may include links, they are provided for your convenience only. You may always open a new browser window and type the web address directly into your address bar. You can at any time access www.goldcoastbroadband.com to access your account.

Identify fraudulent websites

Fraudulent or "spoof" websites can be difficult to detect because the address in your browser window can be made to look like a legitimate website. Please follow the rules below to ensure that the website you are visiting is a legitimate, safe website:

Always check the address in your browser. A fraudulent website may contain strange symbols or numbers such ashttp://signin.goldcoastbroadband.com@10.23.92.4/.
If you suspect you may be on a fraudulent Gold Coast Broadband website, open a new browser window and type www.goldcoastbroadband.com into the address bar.

Reporting suspicious emails

If you've received an email from a mysterious sender, investigate it before clicking any links. If you suspect that it's fraudulent, forward it to the Federal Trade Commission at spam@uce.gov without changing or retyping the subject line. Such changes may inhibit the ability to investigate it properly.

If you suspect you've received a fraudulent Gold Coast Broadband email, please forward it to us at emailfraud@goldcoastbroadband.com.

For more information about identity theft and online safety, visit the FTC identity theft resource at www.consumer.gov/idtheft, or call the FTC at 1-877-IDTHEFT.